Shipping
Last Updated: March 2026
Thank you for shopping with Purionix. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it alongside our Terms of Service and Refund Policy.
Order Processing & Handling
- Processing window: Orders are prepared for dispatch within 1–3 business days. During peak periods, handling may extend to up to 6 business days.
- Cut-off: Orders placed after our daily cut-off may be processed the next business day.
- Split shipments: We may ship items separately to speed up delivery. You will receive separate tracking numbers for each shipment.
Estimated Transit Times
These are estimates only, excluding handling time, customs clearance, weather, and other events outside our control.
| Region | Estimated Transit (business days) |
|---|---|
| USA | 4–8 (from US warehouse) |
| Canada / Australia | 4–12 |
| New Zealand | 2–5 |
| UK / Switzerland / Germany | 3–8 |
| Singapore / UAE | 4–8 |
| Europe (other) | 5–15 |
| Other countries | 5–25 |
Shipping Costs & Methods
- Free shipping on all orders to 160+ countries.
- We may apply a remote-area surcharge or decline delivery to certain addresses at our discretion. You will be notified and offered a full refund if this applies.
- Carriers: We use a network of reputable couriers and postal partners. Carrier selection may vary by destination and weight.
- Signature on delivery: May be required for high-value orders or certain destinations.
Address Changes & Cancellations
- Address changes: Email info@purionix.com within 24 hours of purchase. We cannot modify addresses after the order is packed or shipped.
- Cancellations/edits: Contact us as soon as possible. Orders already processed or shipped cannot be canceled or modified. See our Refund Policy for options.
Tracking
- You'll receive a tracking number by email when your order ships.
- No tracking received within 7 business days of purchase? Contact info@purionix.com
- Tracking visibility may vary when parcels transfer between postal networks or customs.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, VAT/GST, broker fees, and inspections. These charges are your responsibility and are non-refundable. Customs processing can delay delivery and is outside our control.
Delivery Issues
A) Marked "Delivered" but not received
- Check around the delivery point and with household members, neighbors, or building staff.
- Verify the shipping address on your order confirmation.
- If still missing, contact us within 5 business days of the "delivered" scan. We will open a carrier investigation.
B) No movement / Lost in transit
- Domestic (US): Contact us after 10 consecutive business days without scan activity.
- International: Contact us after 14 consecutive business days without scan activity.
If declared lost by the carrier, we will reship or refund per our Refund Policy.
C) Damaged on arrival
Report within 7 days of delivery with photos or video. We'll replace or refund per our Refund Policy.
Undeliverable or Returned Packages
If a package is returned due to an incorrect address, refusal, or unclaimed status, we may reship (a reshipment fee may apply) or process a refund minus any non-recoverable shipping and handling costs.
Restrictions & Special Destinations
- PO Boxes / APO/FPO/DPO: Service may be limited and delivery times longer.
- Sanctioned destinations: We may be unable to ship to certain countries due to sanctions or carrier limitations. Affected orders will be canceled and refunded.
Force Majeure
We are not responsible for delays caused by events beyond our reasonable control, including extreme weather, natural disasters, labor actions, wars, epidemics, customs holds, carrier disruption.